Treasure Coast Long-Term Care Ombudsman Manager speaks to Martin County Commissioners

The District Ombudsman Manager for the Treasure Coast Long-Term Care Ombudsman Council, Kevin McKeown, spoke before the Martin County Commission, June 11, regarding the recognition of World Elder Abuse Awareness Day on June 15. Video below:

A Long-Term Care Ombudsman is a specially trained and certified volunteer who has been given authority under federal and state law to identify, investigate and resolve complaints made by, or on behalf of, long-term care facility residents.

 

Ombudsmen respond to resident complaints and concerns ranging from issues with medication and care administration to matters of dignity and respect. It is the ombudsman’s role to protect the legal rights of residents and assure that they receive appropriate treatment and quality care.

 

The experience of being helped by an ombudsman is often comforting. Ombudsman volunteers offer direct assistance to those who need it most and strive to resolve concerns with warmth and professionalism.

 

Learn about the Long-Term Care Ombudsman program and volunteer opportunities. To ask for an ombudsman’s assistance, request a group presentation, or learn more about the program, call toll-free 1-888-831-0404.

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